LAST UPDATED ON APRIL 2, 2019
At Hello We Got You, LLC (“Hello We Got You” or “we”), we are committed to treating all users (the “User” or “you”) with respect. We do our best to ensure you are satisfied with the services and support we offer.
We do understand that issues may arise. It is your right, as a user, to send us a complaint. Hello We Got You is committed to handling all user complaints with integrity, equity and in a timely manner.
If you have any complaint about Hello We Got You website (www.hellowegotyou.com), the service provided, the content, or the handling of a request, please send us an email with full details of your complaint so we can properly investigate the issue. Please write “Complaint” in the subject of your email.
We would appreciate receiving as much information as possible with regard to dates, specific incidents and how you would like us to resolve the complaint. This will help us assess your complaint and resolve it promptly.
Upon receiving a complaint by email, Hello We Got You will send you an acknowledgement of receipt within two (2) days of receipt. We will then provide feedback and our offer to remedy the situation. We will do our best to ensure your complaint is handled quickly and efficiently.
If your complaint is not about Hello We Got You or the services we provide, you should take your complaint directly to the company you are complaining about.
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DISCLAIMER: WE ARE NOT AN INSURANCE COMPANY. WE OFFER A WARRANTY SERVICE AGREEMENT TO COVER YOUR DEDUCTIBLE AMOUNT.